Read on for more background about my experience with Delicious in , their lack of communication, and what I believe they could have done to maintain the loyalty of their users. I figured it was my Internet connection, and I would check later in the day. All kinds of bookmarks to sites, tips, and blogs, that I use weekly.
And I regularly add to the bookmarks. I cleared my cache , tried a different browser, a different Internet connection, and a different computer.
Uh oh. Was this a repeat of what happened to the Ma. A new Delicious design was deployed in early March, but many users reported issues with the new design, frustrated at not being able to login or access their bookmarks. In late March, I could no longer log in for a week. I reported the issue to Delicious on Twitter, and sent a message to their customer support email address. Thank you for your patience while we work through these problems.
Please be assured that we will not quit — we will keep working hard to get the site working smoothly and well. And that was the last anyone heard from Delicious on their blog for almost a month. Nothing was posted on their Twitter account.
No email message was sent to Delicious users, advising them on what was happening, or when the site was expected to come back online. Several users discovered Delicious had a Facebook Page , and started posting their frustrations on the page. Lots of users joined in, talking about the five, ten years using Delicious. Several other users recommended moving to other online bookmarking sites.
Throughout early to late-April , users posted on the Facebook Page about not being able to access Delicious, suggested a feedback community, and reported bugs.
Delicious staff responded once on April 3, , and then went dark. No further responses from Delicious to any of the comments left on their Facebook Page. On April 24, Delicious published a post about transitioning the site to a new URL, but there was no update on whether the transition was successful.
Last weekend, I logged in, saw all my saved bookmarks were accounted for, and quickly exported my Delicious bookmarks to HTML. From the beginning of the issues in February , Delicious did little to communicate with their users, longtime users who have stayed with the service, despite a number of ownership changes and lack of improvements in the past 10 years.
The Delicious Twitter account was abandoned, but as of mid, is now managed by a former Delicious team member. The last post on their blog sadly, no longer exists and status on their Facebook Page explained they have begun the transition to a new URL. Whenever a company has a new owner, customers get anxious. Will their product or service continue? What changes will happen? Should they look elsewhere? I applaud the Delicious staff for getting the service back up and running.
When problems were discovered earlier this year, Delicious could have updated users to reassure them. In this ever challenging and difficult business environment, we thought that this was the most prudent and best course of action. However, in the onset of the Covid pandemic and MCO introduced by our government, Delicious decided to remain open and delay our closure to allow our customers to enjoy their Delicious favorites for just a while longer while supporting our staff members who may have needed their jobs more than ever during this challenging period.
Now however, it is time for us to say our reluctant goodbyes to all of you. After almost 2 decades of being in the market and serving you, it is time for us to close our doors for good. On this sad note we wish to convey our sincere gratitude and thanks to all of you, our guests and customers, for supporting us throughout the years and for all the memories that we have created together. Know that every dish we served and everything we did, it was all for you.
This is truly sad to see Delicious Group closing down. We visited the restaurant in Bangsar just a few months ago and weeks before the MCO and our boys loved the food.
Times are really tough everyone so please stay positive and stay strong. A Father and traveler who enjoys to eat, shop, travel and taking pictures with Samsung S21 Ultra. I travel around 17 International trips per year.
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